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First, check your spam folder to see if our email has been mistakenly classified as spam. If not, please reach out to our alternative customer service at support@37couple.com.

If you do not receive an email from Fantasticjewelry within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, please contact our Customer Care team via the support@fantasticjewelry.com

Please use website:https://www.17track.net/en. to track yor oreder. If this is the first time tracking your order and you see a tracking number that says "Pending", please wait a little while and refresh it.

Rest assured, all our orders are protected by our Order Insurance. If your order does not arrive to you or gets lost in transit, we can certainly issue a full refund for your purchase or resend the item to you.

We will offer a full refund for all returnable items, excluding the shipping fee. Coupon codes will not be refunded as monetary value.

Note: According to our returns policy, we do not accept returns. Since custom products are tailored specifically to each individual, we cannot accommodate such requests. However, should any quality issues arise, we will gladly provide a replacement to the customer's specifications after confirmation by our customer service.

You may check out our Return Policy first, then please contact our Customer Service about which items you want to return.

Note: Item ID is needed, so that our agent can process your return request and offer the nearest return address to you.

We accept returns for refund or exchange within 30 days after delivery. Please make sure items are in good condition and original packing. 

Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for a refund. Please contact our Customer Service for further help.

Note: If you are unsatisfied with our custom product upon receipt, or if there are any issues with the product, please contact our customer service email at support@fantasticjewelry.com. After verification, we will be happy to resend a replacement item. Please note that for cases where the birthstone color is incorrect, please refer to the color on our website. If there are any errors, please provide a photo for clarification so that we can make prompt corrections. Additionally, for natural gemstone rings, we use genuine stones formed by nature, so there may be slight variations in color compared to the stones shown on the website. We appreciate your understanding.

The first text message may have been the bank's authorization message, you have not been charged. Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please provide the following information to customer service and we will investigate the issue.For card transactions, please provide us your payment amount, payment currency, date of charge, the first 6 digits and last 4 digits of your card, a screenshot of the transaction details.For PayPal transactions, please provide us a PayPal transaction ID. You could also contact PayPal to get the transaction ID